Refund Policy
Last updated: September 2026
14-day money-back guarantee. If you're not satisfied with your purchase, request a full refund within 14 calendar days of your order date.
1. 14-day refund window
Leaddatabase offers a 14-day refund policy from the date of purchase. If you are not satisfied with your purchase, you may request a full refund within 14 calendar days of the original transaction date.
2. Eligibility
To be eligible for a refund, your request must be made within 14 days of purchase and the data you received must not have been substantially used in a live campaign. Refunds are issued for verified defects in the delivered data, undeliverable files, or orders placed in error.
3. How to request a refund
To request a refund, email sales@leaddatabase.site within the 14-day window with your order reference, the email used at checkout, and a brief description of the issue. Our team reviews each request and responds within 2 business days.
4. Approved refunds
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer. You will receive a confirmation email once the refund has been processed.
5. Non-refundable cases
Refunds will not be issued where the data has been downloaded, exported, and used in a live sent campaign, or where the 14-day window has expired. Requests outside the window are reviewed on a case-by-case basis as store credit toward a replacement list.
6. Replacement lists
If your delivered list exceeds our 2% bounce rate guarantee, contact us within 30 days of purchase with proof and we will provide a free replacement list of equal or greater value.
7. Contact
Questions about refunds can be sent to sales@leaddatabase.site. We are committed to fair, transparent resolution of every request.